Thanks for nothin’ GM

I wish I had words for how much I despise GM’s poor customer service and lack of concern for my family’s safety.  I mean, it’s not like seat belts save lives or anything.

To get the full story, check out my previous posts here and here.  To summarize, the driver’s side seat belt anchor on our 2006 Saturn Relay was not properly installed.  For at least the past two years, the driver’s seat belt was probably useless, at least in a significant accident.  And GM customer service was less than helpful.  They told me that if I wanted a safety inspection, it would cost me around $100 for a dealer to do it.  Who knows what it might cost to fix a problem if one were found.

If GM was serious about safety, they would have insisted that I get a safety inspection immediately, at their expense, and with minimal inconvenience.

Didn’t happen.  So, let my sarcasm begin.

H. Drews photo, used with permission.

I’m just so thrilled to hear that GM is doing well with it’s recent return to the New York Stock Exchange.  Let me add some good news to the mix.  I’ll save them some money, at least in the short term.  They won’t have to expect a bill from me after all.

It was my intention to have my mechanic conduct a safety inspection of my vehicle, and I planned to seek reimbursement from GM for the inspection.  I figured that it was the least that GM could do for me.

This past weekend, my mechanic, Auto Solutions in Glenville, NY, did the inspection.  An inspection that was far more complete and more trustworthy than I would ever expect from a GM dealer.  What’s more, he did the inspection at zero cost to me.  ZERO!

See GM, that’s called customer service.  You might want to try that sometime.

And now I can officially downgrade my vehicle’s status from “death trap” to simply “poorly engineered piece o’ junk.”

I hope you enjoyed your IPO day GM.  I don’t intend to spend another penny on one of your vehicles.

After my experience, I’d probably feel safer in a Toyota with a stuck accelerator.

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